Return Swap Kit

Sent wrong product to the wrong customer. They both got wrong product 😕

🐙 RETURN + SWAP SYSTEM (SHOPIFY) 💜

🔁 SWAP (wrong item sent to 2 customers)

1. Tag BOTH orders:
   • Swap Correction
   • Kit Sent

2. Create $0 order:
   • Product: Swap Correction

1.  

   WHAT TO DO WITH THE DRAFT ORDERS

    

   ✅ Step 1: Convert Draft → Order (but keep it $0)

    

   Inside Shopify:

   1. Open the draft order

   2. Make sure:

   • Product = Swap Correction

   • Total = $0

   3. Click “Collect Payment” Then drop down to Mark as Paid 

2. 👉 This turns it into a real order in your system

   ✔ No charge to customer

   ✔ Now you can create shipping labels

    

   ⸻

    

   ✅ Step 2: Create the shipping label (for the KIT)

    

   Now inside that new order:

   1. Click “Create shipping label”

   2. Ship TO the customer (their normal address)

   3. This is for:

   👉 The swap kit package (bag + label + instructions)

    

   ⸻

    

   ⚠️ IMPORTANT

    

   This label is NOT the swap label

    

   👉 This is just:

   YOU → CUSTOMER (sending the kit)

    

   ⸻

    

   ✅ Step 3: Add tracking automatically

    

   Shopify will:

   ✔ Attach tracking to that order

   ✔ You can send it to the customer

    

   ⸻

    

   ✅ Step 4: Repeat for second customer

    

   Do the exact same:

   • Open second draft

   • Mark as paid

   • Create label

   • Ship kit

    

   ⸻

    

   📦 AFTER THIS STEP (don’t forget)

    

   You still need to:

    

   👉 Create the actual swap labels (the ones inside the kits)

   • Customer A → Customer B

   • Customer B → Customer A

    

   Print those and place them inside each kit

    

   ⸻

    

   🔥 SIMPLE BREAKDOWN (so you don’t mix anything up)

    

   You now have 4 labels total:

    

   1️⃣ Kit shipment labels (2 of them)

   • You → Customer A

   • You → Customer B

    

   👉 Created from draft orders

    

   ⸻

    

   2️⃣ Swap labels (2 of them)

   • Customer A → Customer B

   • Customer B → Customer A

    

   👉 These go INSIDE the kits

    

   ⸻

    

   🚨 FINAL CHECK (VERY important)

    

   Before sealing each kit:

    

   ✔ Correct swap label inside

   ✔ Instruction sheet inside

   ✔ Empty bag inside

    

   ⸻

    

   💜 You’re doing this the RIGHT way

    

   Most sellers wouldn’t go this far — this is:

   👉 High-level customer experience

   👉 Professional system

   👉 Brand-building move

3.  

   Ship RETURN KIT:

   • Poly mailer
   • Prepaid label
   • Instruction note SEE BELOW

4. Send message to customer

5. When complete:
   • Tag: Resolved

1st message NOTE To Customer 

💜 SWAP INSTRUCTIONS 💜

Hi Myra !

Sorry Again, about the mess up in the sweatshirts.  We are sending are you a swap kit, which includes a purple bag with a shipping label to ship it to the correct customer.

Inside this package, you’ll find everything you need to send the 5715 4/4S OVZ V Neck SWEATSHIRT w PKTS in CHARCOAL to its correct home.

✨ WHAT TO DO:

1. Place the item back its original bag

2. Then place it in the purple bag. Seal the bag securely it has a pull strip at the top. 

3. The correct shipping label is already attached.

4. Drop it off at your closest USPS office.

That’s it — quick and easy! 🙌

💡 IMPORTANT:
Please keep the sweatshirt unworn and in original condition so it arrives perfectly for the other customer.

Thank you again for your kindness and patience — I appreciate you more than you know 💜

🐙 Purple Octopus LIVE

With package NOTE To Customer 

💜 SWAP INSTRUCTIONS 💜

Hi Lady!

Thank you so much for helping me fix this mix-up — I truly appreciate you!

Inside this package, you’ll find everything you need to

send ____________________________________________ 

to its correct home.

✨ WHAT TO DO:

1. Place the item back its original bag

2. Then place it in the purple bag. Seal the bag securely

3. Attach the prepaid label to the front (cover the old label if needed)

4. Drop it off with your closest USPS office.

That’s it — quick and easy! 🙌

💡 IMPORTANT:
Please keep the sweatshirt unworn and in original condition so it arrives perfectly for the other customer.

Thank you again for your kindness and patience — I appreciate you more than you know 💜

🐙 Purple Octopus LIVE